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Previous landlords nickel-and-dimed her with surprise fees, then she found transparent pricing and grew her cookie business

Thumbs Cookies // WareSpace

WareSpace St. Paul

Thumbs Cookies on WareSpace

Thumbs Cookies at a glance

The problem

Kitchen rentals with surprise fees and nickel-and-diming; buildings repeatedly sold, forcing relocations; needed affordable warehouse space after switching to a co-manufacturing model.

The solution

Transparent all-inclusive pricing, loading docks for pallet receiving, easy carrier access, and on-site conference rooms and a photo studio.

The results

Streamlined Q4 operations handling massive holiday volume; eliminated relocation anxiety; freed time to focus on marketing and growth.

Robyn Frank runs Thumbs Cookies, tiny butter cookies sold through client gifting and wholesale. When she switched to a co-manufacturing model, she needed warehouse space to receive and redistribute product, but years of kitchen rentals had trained her to expect surprise fees and forced relocations. A year into WareSpace, she's stopped worrying about where she'll have to move next.

Before WareSpace: when landlords nickel-and-dime everything

Years of renting commercial kitchens taught Robyn not to trust landlords. They'd advertise one price, then add charges for every shelf and amenity, plus extra fees for bringing her own boxes.

Worse was the constant relocation anxiety as buildings were bought and sold. When she shifted to co-manufacturing, she needed affordable warehouse space with easy shipping and receiving, and didn't trust traditional landlords.

I've been in a lot of situations where the landlord will nickel and dime me. Like, okay, here's your space, but your shelf is going to be $20 extra. And then this shelf is $30. And then this space is $50.
Robyn Frank, Thumbs Cookies

Making the switch: finally finding transparency

WareSpace offered loading docks for receiving pallets and easy access to USPS, UPS, and FedEx at a price she could afford. Her GM Michael explained everything upfront, with no hidden fees and all-inclusive pricing.

On-site conference rooms and a photo studio meant she could take meetings and shoot product images in the building, and the building stability ended her relocation worries.

Where they are now: streamlined holiday operations

A year in, operations run smoothly. During Q4 holiday rushes, walking 10 steps to drop off daily shipments knowing they'll go out same-day saves enormous time.

Predictable rent eliminated budget uncertainty, and centralized amenities keep meetings, photography, warehousing, and shipping all in one building.

I always know what my rent's gonna be, there's never any added on costs. I don't have to worry about the temperature control, the security, what shape the building is gonna be in the next day, what's gonna happen to my inventory.
Robyn Frank, Thumbs Cookies

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